Privacy Policy
Your privacy and trust are important to us. Learn how we collect, use, protect and manage your information.
Secure Data Handling
Information Protection
Transparency
User Rights
Contents
Introduction
Raita Mitra Social Trust (R) ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our programs, or engage with our services.
We are committed to transparency and ensuring that your personal information is handled with care and in compliance with applicable privacy laws, including the Information Technology Act, 2000 and the General Data Protection Regulation (GDPR) where applicable.
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Organization name
Donation Information
- Donation amount
- Payment method
- Transaction history
- Recurring donation details
Volunteer Information
- Skills and expertise
- Availability
- Experience
- Emergency contact
Website Usage Data
- IP address
- Browser type
- Pages visited
- Time spent on site
How We Use Information
Program Communication
Send updates about programs and initiatives
Donation Processing
Process and acknowledge donations
Volunteer Management
Manage volunteer applications and activities
Newsletters
Send newsletters and impact stories
Customer Support
Respond to inquiries and requests
Analytics
Improve website and user experience
Cookies & Analytics
We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and understand user behavior.
Essential Cookies
Required for basic website functionality
Analytics Cookies
Help us understand user behavior
Preference Cookies
Remember your preferences
Tools Used: Google Analytics, Microsoft Clarity, Cookie Preferences
Data Sharing & Third Parties
We do not sell or rent your personal information. We share data only with trusted third-party service providers who assist us in operating our website and delivering our services.
Payment Gateway Providers
Razorpay, Stripe
CRM Platforms
Customer relationship management
Email Services
Newsletter and communication
Cloud Storage
Secure data storage
Payment Security
All payment transactions are processed through secure, PCI-compliant payment gateways. We do not store your payment card information on our servers.
Razorpay
PCI-DSS compliant payment processing
Stripe
Secure payment gateway
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Active Donors
7 years
For tax and audit purposes
Volunteer Records
5 years
For program tracking
Website Analytics
2 years
For performance analysis
Your Rights
Access Information
Request a copy of your personal data
Correct Information
Update or correct your personal information
Delete Information
Request deletion of your personal data
Withdraw Consent
Withdraw consent for data processing
Request Data Export
Export your data in a portable format
Security Measures
SSL Encryption
All data transmitted securely
Secure Hosting
Enterprise-grade security
Access Controls
Strict access management
Regular Monitoring
24/7 security monitoring
Third Party Services
Trusted partners who help us deliver our services securely
Privacy Questions?
Our Privacy Officer is here to help with any questions or concerns.
Frequently Asked Questions
Common questions about our privacy practices
Download Policy
Download a copy of our Privacy Policy for your records
Committed To Transparency & Trust
Protecting your privacy while creating sustainable impact.