Refund & Cancellation Policy
We are committed to transparency and donor trust. Learn about our refund process and cancellation policies.
Transparent Refund Process
Defined Processing Timelines
Secure Payment Handling
Dedicated Support
Contents
Introduction
Raita Mitra Social Trust (R) is committed to transparency and donor trust. This Refund & Cancellation Policy explains our procedures for handling refunds, payment disputes, event cancellations, and donor support.
We strive to ensure that every donation and transaction is processed smoothly. In case of any issues, our dedicated support team is here to assist you.
Donations Policy
Voluntary Contributions
Donations made to Raita Mitra Social Trust (R) are voluntary contributions towards social development programs. We deeply appreciate every contribution.
Refund Requests
Refund requests may be considered in genuine circumstances such as accidental duplicate payments or technical transaction errors. Please contact our support team for assistance.
Refund Eligibility
Duplicate Transactions
When the same donation is processed multiple times
Incorrect Payment Amount
When an incorrect amount was donated
Technical Transaction Failures
When payment failed but amount was debited
Unauthorized Transactions
When donation was made without consent
Payment Failure & Reversal
Duplicate Transactions
If you accidentally make a duplicate donation, please contact us immediately. Our team will verify the transactions and initiate a refund.
Events & Workshop Cancellation
Free Events
Free events may be cancelled with prior notice. No refund applies.
Paid Workshops
Full refund if cancelled 7+ days before. 50% refund if cancelled 3-6 days before.
Special Events
Cancellation policies vary. Check event-specific terms.
Refund Processing Timeline
Request Review
Our team reviews your refund request
Approval & Processing
Approval and processing of refund
Bank Settlement
Funds reflected in your account
Payment Partners
Exceptions & Limitations
Completed Services
Refunds are not available for services already delivered
Expired Requests
Refund requests beyond 30 days may not be processed
Incorrect Information
Refunds may be delayed due to incorrect donor information
Force Majeure
Refunds may be affected by unforeseen circumstances
Contact Support
Our dedicated support team is here to assist you with any refund or cancellation queries.
Related Policies
Explore our other policies and legal documents
Frequently Asked Questions
Common questions about refunds and cancellations
Download Policy
Download a copy of our Refund & Cancellation Policy
Committed To Donor Trust & Transparency
Ensuring secure, fair and transparent donation experiences for everyone.